Common account activation problems

Overview

Having trouble activating your account?  Here's a few common problems users encounter:

• Be sure you are entering your birth date correctly.  The correct format is mm/dd/yyyy.
• Enter either your SSN OR a PIN, but not both.  If you have an SSN on file with Harding, you must input the last four digits of your SSN.
• If you do not have an SSN in your Harding record, you must enter a randomly generated PIN that has been assigned to you.
  • If you are a student, please call the DormNet Help Desk at (501)279-4545 to receive this PIN. 
  • If you are an employee, please call Desktop Support at (501)279-4440 to receive this PIN. 
  • If you are an alumnus, please call the Alumni Office at (501)279-4276 to receive this PIN.
• If you get the error "invalid credentials" after you have tried to activate your account, please check that you have entered your birth date and/or your SSN (or pin) in the correct format.

 If you have entered all of your information correctly but still are having problems, please call the appropriate help desk listed above.