Google is rolling out AI tools within Gmail and other Google Workspace apps. Two notable examples are the offers to summarize an email thread and to write responses for you. It is important to approach these features mindfully.
An AI summary saves time by giving you less text to read, but it may be deceptive savings. Important context may be left out, and AI has been seen to misrepresent the original. In one recent example, a reporter was fired for publishing AI-fabricated quotations. We all know that reading the CliffsNotes is not the same as reading the novel. Sometimes a summary is useful, but be aware.
Be courteous when considering the AI response feature. AI-generated messages can be considered rude in some contexts. An extreme example is a Vanderbilt office sending an AI-generated message about school shootings, but it applies to smaller communication too. Think about what people dislike about form letters. The technology may be newer, but that same feigned personal touch exists in AI-generated messages. Be respectful of your recipient's time; noted AI writer Simon Willison has a personal rule that he never publishes something that will take someone longer to read than it did him to write.
As with AI summaries, it is also important to make sure the AI-generated message reflects what you want to say. Be aware of automation bias, where we tend to trust automated systems more than is warranted. The path of least resistance is always tempting, so be mindful!
- Richard Schneider